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FAQ - BazaarDoDo

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Support / FAQ

Order & Billing

You can use any of the following methods:
- Credit Cards (Visa, Mastercard, Discover, and American Express)
- Debit Cards
- PayPal
- Stripe

While you do not need to register to purchase, we suggest that you create an account with us for a fast and easy shopping experience!

Some of the benefits of having an account:
- Accumulate B-Points and redeem exclusive perks
- Change your default address in your account
- Check the status of your orders and view your order history (really useful)
- Use saved shipping/billing addresses for a fast and easy checkout

Depending on the country you are from, you may be charged an international transaction fee (Foreign Transaction Fee). We do not receive this amount, as it is charged by your bank. This is something entirely out of our control, unfortunately.

You are welcome to verify this information with your bank or financial institution. We will not be able to issue any refund for these charges as we do not receive it ourselves.

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us at support@bazaardodo.com and we will investigate further.

You can redeem your Discount Code at the checkout page.
Please note codes are not case sensitive. Even though, we still suggest that you copy and paste your Discount Code to ensure that the code is accurately entered.

IMPORTANT:

If you are using PayPal, please be assured that the payment will not go through before giving you a chance to enter your discount code. You must click on “pay now" in PayPal to be redirected to our website, where you can enter your discount code.

You might not be able to use a discount code on some products that are already heavily discounted. If you believe there is a mistake or if your discount code is not working, please contact us. We will do our best to assist you as soon as we can. Please be sure to let us know which code you are trying to use.

Only one type of promo code (discount code/cash voucher/store credits) can be used per order.

If you've already placed an order but forgotten to input your discount code, don't worry, we can definitely help.

Please contact us with your order number and we can refund the discount part if it has not been fulfilled yet, no questions asked!

When you place an order on bazaardodo.com, we must contact your credit card's bank to ensure that your credit card has a valid number. This is done via a full authorization for the amount of the purchase and is merely a security measure we use to protect your financial information. While it may seem as though you have multiple charges on your credit card, these are not charges. They are authorizations that will drop off of your statement (if your order did not go through) typically within 2 - 3 business days. We only charge a credit or debit card after an order has shipped, and we only charge the card once. If these authorizations are causing problems, you can simply call your bank to get them removed. If you experience further problems, please contact our customer service team and we would be happy to help in any way possible.

We’re sorry you’re experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:

- The billing address that is on the order does not match the billing address where the card -statement is mailed to
- Unavailable funds
- The SSC number was missing or incorrect
- For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card
- Incorrect credit card number or expiration date

If you've placed an order online please make sure to review your order carefully. If you find any errors, please contact us immediately. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. Once your order has been fulfilled, we are NOT able to modify it. If you still need to modify or cancel the order, then our warehouse needs to resend the parcel, thus there will be an extra shipping fee.

When a product is on pre-order it means the item has yet to be released and is still being produced. It may be due to the product being just announced, or it might be in the process of being restocked.

The estimated shipping date of products in pre-order is stated in the name of the product. Note that it is a rough estimation and it is subject to change, but we do our best to have the products ready as soon as possible, even before the announced time frame.

For more information about the item you are pre-ordering, please either refer to the product page or send an email to our support team.

To check the status of a pre-ordered item, please sign in your account to view your order information. You will need to have registered an account with us. You can do so by clicking here.

If your pre-ordered item has not yet been shipped out, the status will appear as "unfulfilled". You will receive a shipping confirmation email as soon as your order has been shipped out, as well as a tracking number to track the progress of your shipment!

An estimated release date is usually written next to the product name on our site, as soon as your item(s) becomes available, they will be shipped without additional shipping and handling charges.

Orders will ship out only according to the LATEST pre-order date, the estimated date at the time of order is not guaranteed.

Once your latest pre-order item is available, it will be directly shipped out and an automatic shipping confirmation e-mail will be sent to you for your reference.

If your shipping address is temporary or you need to make any changes to it, kindly contact us as soon as possible with your new address before your order is fulfilled. Once an order is shipped out, we will NOT be able to make any changes to your order details.

Generally, we will only ship the order once every item is available. But if you urgently need the other item(s), then there will be an extra shipping fee for sending the order separately. If you need, please contact BazaarDoDo support team

Thank you so much for your patience and understanding!

We are sorry you are experiencing issues with our website. Here are a few things you can do:

- Clear all the cookies & caches switch to a different browser.
- Ensure that all application is up-to-date.
- Try a different device (computer / mobile / tablet) or try again later.
- Make sure you are not using a private VPN or network.

If the issue continues, please contact our support team mentioning the following, We will try our best to fix any issues as soon as we can.

- The device you are using and Operating System (Ex: iOS, PC, Android)
- Any error message or bug you are seeing on the screen. The best would be to provide a screenshot.

There may be several reasons for this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
- Try using a different web browser to place your order
- Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records
- If you have moved within the last 5 years, it is possible it is not recognizing your new address
- Please verify with your bank or credit union if they support AVS
- If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted

We have found that these solutions solve the majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.

The payment platform we use has an automated risk assessment. If something unusual about the payment is detected, it may automatically trigger this notification.

Here are a few reasons that may trigger this notification:
- Using a Proxy
- Paying from a different country from where the card was issued
- Billing address does not match the card's billing address
- Your bank is blocking the payment because you are trying to purchase in another country

If you cannot fix the issue, here are a few things you could try:
- Use PayPal. Please note that you do not need to have a Paypal account. You can checkout with Paypal "as a guest" (please see FAQ about Paypal)
- Contact your bank for them to let the payment go through, confirming with them your credit card has not been stolen
- Try a different credit card
- If you still have problems, please do not hesitate to contact us and we will see what can be done.

Shipping & Tracking

Apart from the US, we ship to many other countries: England, France, Austria, Germany, Japan, Canada, Spanish, Israel, Sweden, Ireland, Brazil, Belgium, Poland, Denmark, Russia, Finland, South Korea, Netherlands, Luxembourg, Malaysia, Norway, Portugal, etc.

We have warehouses in China, Mexico, the UK, and the US. Your parcel will be dispatched by different warehouses depending on the product category in your order. Generally, the order includes consumer electronics(LED phone case, Glow phone case, Wireless Charger, etc. ) will be dispatched by the Beijing warehouse. For clothing(T-shirt, Hoodie, Sweatshirts, etc.), and prints(Poster, Canvas Prints, etc. ) will be shipped from our US/EU warehouse or Mexico warehouse.

Every package we send has passed the disinfection and safety inspection of the exporting country and the destination country. If you have successfully signed this package, it proves that it is absolutely safe.

We do ship to military addresses via Express post. Please allow 2 - 6 weeks for delivery.

Shipping costs vary depending on the product type. Electronic products are free shipping. If you purchased other items, then there will be a shipping fee based on the delivery time-frame and available shipping methods.

An automated e-mail with a tracking link will be sent to you within 1-4 business days after the shipping confirmation e-mail.

An automated e-mail with a tracking number will be sent to you within 1-4 business days after the shipping confirmation e-mail. You may track your order status through our order tracking page:

https://bazaardodo.com/pages/track-your-order.

Your order will be shipped 1-3 business days after purchase. An automated shipping confirmation e-mail will be sent to your mailbox.

Shipping time varies from country to country, depending on destination, shipping warehouse, customs clearance time, as well as the processing capabilities of the country's postal service during the time. Generally, as an example, ship to the US it takes 7-14 business days from Beijing warehouse and 3-5 business days from our US warehouse. For more details please check our shipping page.

The order mentioned consumer electronics(LED phone case, Glow phone case, Wireless Charger, etc. ) will be dispatched by the Beijing warehouse. For clothing(T-shirt, Hoodie, Sweatshirts, etc.), and prints(Poster, Canvas Prints, etc. ) will be shipped from our US/EU warehouse.

Feel free to contact us if you have any specific questions!

When your order's status is "fulfilled", this means that your parcel has been sent out from our warehouse to the courierr/post office for processing and will be on its way to you for the final delivery.

You should receive a tracking number within 4 business days from when your order was fulfilled to follow the delivery status.

If your order has been shipped for more than 4 business days (excluding Saturday & Sunday / Public Holidays) and you still did not receive a tracking number, please check to ensure it is not in your spam/junk folder first then contact us. We will do our best to manually look up the tracking number for you. 

Once you receive a shipping confirmation e-mail, it means that your parcel has been processed and shipped out. If the tracking does not provide the latest update, here are some of the most likely reasons:

- Your parcel is on the way to the destination, however, the post office has not yet scanned the parcel properly, so the latest status is not showing in tracking website. Please allow a few days for your local post office to update the latest information. You may want to contact your local post office with your tracking number for more details.

- Your parcel has arrived at the customs of your country and is currently under the clearance process during which the postal system is unable to provide any further updates until the customs are done with their work & inspections. We, unfortunately, are not able to tell you how long this process might be since we have no power over the customs of any country.

If they missed you while you were away, they will try to get in contact with you via your phone number or e-mail that you provided to us during checkout so please be sure to double-check your contact information when placing the order.

Note that it is still possible for you to contact your local post facilities to seek help on re-scheduling or re-routing your deliveries. If the post office is unable to contact you and you have not contacted the post facilities to pick up the package yourself neither within 5 days, you will need to pay an additional delivery fee of $ 5, otherwise, the package will be destroyed. However, we will not be responsible for any additional costs that might be incurred.

This situation only happens once your order includes items from our different warehouses. Due to different product categories and different shipping warehouses. The fulfillment could not be on the same time.

We have warehouses in China and the US. Your parcel will be dispatched by different warehouses depending on the product category in your order. Generally, the order includes consumer electronics(LED phone case, Glow phone case, Wireless Charger, etc. ) will be dispatched by the Beijing warehouse. For clothing(T-shirt, Hoodie, Sweatshirts, etc.), and prints(Poster, Canvas Prints, etc. ) will be shipped from our US/EU warehouse.

You are always welcome to contact us for any hesitation about your shipment.

If your tracking information is showing that your order is currently being returned to us, it may have been due to one of the following:

- The parcel was attempted to be delivered to your address but no one was present at the time (unclaimed).
- You may have entered an incomplete/wrong address when placing the order (insufficient address).
- The delivery was refused upon delivery attempt (note that you must contact our support team if you are refusing a package for a refund).
- In rare cases, the issue may be from the delivery courier's end.

We will contact you as soon as possible if we have received your returned parcel and offer you either a refund (shipping fees are not refundable) or a reship (shipping fees might apply depending on the reason the package is being returned for).

If you see that your package status is "Returning to Sender", you can contact us and we will try our best to assist you as soon as possible. Be sure to check the shipping address you provided in your order confirmation email and let us know if it is not correct.

Note if the reason for the return is not a fault of ours, you will most likely be responsible for covering the reshipping fee.

Usually, the post office will try their best to meet the estimated shipping time, but unexpected events do happen from time-to-time. There is a possibility that your order may have been mis-routed or re-routed to a different location or that the shipping address was smudged/ripped during the process.

Please check back after a few days and see if there are any updates. If there are none, you may want to get in touch with your local post office directly as they will have the latest information to offer. With your tracking number, they will most likely be able to help you. If you still cannot find anything, please feel free to contact us for further assistance.

Please note that we do not receive more information than what is displayed on the online tracking. Should there be an issue, we will do our best to open an investigation with the post office for you.

In addition to this, the estimated shipping time is not guaranteed and that delays can be expected if your parcel is shipped with Standard Post shipping. The time needed for the country's customs inspections to let your parcel go through is NOT included in the estimated shipping time.

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

- Check with your neighbors, building management, or security to see if they may have received it on your behalf.
- Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.

Products

You just need to plugin the cable to your mobile device. Once there is a popup that requrie the authoriazation, just approve it. Then turn on the volume. Once there is any sound detected, the LED case will light up and the light will change follow the rhythm.

All the updates related to our product, service and collaboration will be only released through our social medial account or email. You may follow us on Instagram, Facebook, twitter, Pinterest or subscribe for all the new, exclusive events or discount.

Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel.

Generally, we do not accept this method, but if you need bulk of such items(over 100 items), please send us an email to support@bazaardodo.com, we will follow up.

Please send us an email to support@bazaardodo.com with more details and we will follow up.

1.Glow Glass Lite Case: Glass backplate + TPU bumper (inseparable)
2.Stone Lite Case: Slate Stone backplate + TPU bumper (inseparable)
3.Glow Glass Magic Case: Glass backplate + Metal bumper (separable)
4.Stone Magic Case: Slate Stone backplate + Metal bumper (separable)
5. LED Case: Glass backplate + TPU bumper + LED light sourse controlled by sound sensing chip

1.Glow Glass wireless charger: Glass+Kirsite
2.Stone wireless charger: Slate stone + Kirsite

1.HD Tempered Glass Screen Protector:Real HD glass
2.Blue Light Filter Tempered Glass Screen Protector:Real HD glass + Anti-blue light design
3.Anti-Spy Tempered Glass Screen Protector:Real HD glass + Anti-spy design

High quality carbon fiber material

1. Vacuum Cup Gaming Guru Lightning Cable: High-strength copper core nylon material + Knitted nylon fiber + PVC

2. Magnetic Universal Cable: High-strength copper core nylon material + Knitted nylon fiber + PVC + Neodymium magnet material

Like all luminous products, only high light absorbed during the day,can it have high luminous brightness at night.The picture shows the best luminous effects.

If you want a higher luminous effect in a short time, try to use a high-intensity LED light to illuminate it for seconds.

Not exactly, our products are one of kind! Every stone slate is a unique product and there won’t be another identical one in the world. Since we solely work with natural & controlled materials, each accessory has its own grain and color pattern which gives your cover its unique look and feel.

Email us at support@bazaardodo.com. Include your portfolio link and your social media accounts.

Points & rewards

For the details of points earn, spend and all related question, please click HERE to check them out

return & warrenty

We sincerely apologize if you have received something different than what you have ordered.

While we always do our best to ensure our items are correctly sent the first time by meticulously scanning each and every item before they are shipped out, it is possible that mistakes might happen.

If this happened to you, do not hesitate to contact our customer support team with your order number and at least 2 clear photos of the products you have received (like the example picture below). This will be very helpful for us to determine the best way to take care of this and speed up the investigation process.

We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team with a video or two photos. We will assist you with a replacement through our Warranty Program as promptly as possible.

Please be sure to open up all the boxes first. If you have checked and the case is still not there, please contact us.

This situation only happens once your order includes items from our different warehouses. Due to the distance between the final destination and our different warehouses. The delivery date could not be the same. But you don't need to worry about this at all. The rest of your purchased will be delivered on time.

We have warehouses in China and the US. Your parcel will be dispatched by different warehouses depending on the product category in your order. Generally, the order includes consumer electronics(LED phone case, Glow phone case, Wireless Charger, etc. ) will be dispatched by the Beijing warehouse. For clothing(T-shirt, Hoodie, Sweatshirts, etc.), and prints(Poster, Canvas Prints, etc. ) will be shipped from our US/EU warehouse.

You are always welcome to contact us for any hesitation about your shipment.

Find more information about the duration of our warranty and what it covers here.

Please feel free to contact our support team any time. All warranty claims will require a small shipping and handling fee. We may also ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement. Customers who do not comply with these requests may be denied a warranty replacement.

Non-personalized items purchased on our website can be returned to us for a refund within 30-days of purchase as long as they are in resellable condition or close to unused condition with their original packaging.

Note that used Screen Protectors cannot be returned. If you have opened the screen protector's packaging, restocking fees will apply.

You can read more on our return policy.

Non-personalized items purchased on our website can be exchanged within 30-days of purchase as long as it is in brand new or in perfect condition with the original packaging.

Note that used Screen Protectors cannot be exchanged. If you have opened the screen protector's packaging, restocking fees will apply.

Please note any shipping fees incurred during this process will not be covered by us. If you are in a hurry to receive the item, we suggest that you place a new order first and then send the item back to us for a refund later.

In order to start the exchange process, please contact us with:

- Your Order Number.
- The URL of the item that you wish to return for an exchange. 

Kindly allow up to 10 business days after we have received your returned package for our Quality Assurance Team to verify its condition and process the order in our system. Rest assured that we will reach out to you via e-mail and process a refund accordingly as soon as possible.

The refund will be issued to your original method of payment, and you should see this reflected in your account within 3-10 business days, depending on your financial institution, or 3-5 days if you paid with PayPal.

If you still do not see the refund on your statement after two weeks, please be sure to get in contact directly with your bank or contact us and we will do our best to assist you.

Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within 5 business days after you receive a refund confirmation email from us.

company

Email us at support@bazaardodo.com. Include your portfolio link and your social media accounts.